On occasion, you may find a few transactions marked as "Adjustment" in your account statement and/or a card statement.
These adjustments occur due to reconciliation findings done by us, our processor, or the processing network (Visa).
The typical scenarios for these are:
If the merchant's bank has sent over incomplete data.
If the merchant or processor has mistakenly doubly sent the clearings even though the amount was only deducted once.
If only a partial amount was cleared, and the remaining amount was not reverted correctly.
In such cases, when the correction is processed, you would see these in your statements as "Adjustment" transactions with a reference to the original transaction.
You can also check in with you Customer Success Manager for details on these if required.