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How Can I Request Cards and Track Status & Delivery?

Learn how to request a new card and track its approval and delivery status from our mobile or web app. This guide has simple, step-by-step instructions.

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Written by Lydia Foott

Managing your corporate spend effectively involves two phases: requesting a card for approval, then tracking its delivery. You can access these workflows from both the Mobile App and the Web Application.

Jump to the relevant section using the table of contents or browse through the entire article.

Managing Requests on the Mobile App

The Qashio mobile app is designed for efficiency, allowing you to initiate requests and monitor their approval status from anywhere.

Requesting a New Card

  1. To request for a new card, first navigate to the home tab using the Home button at the bottom. Then, click the Request Card button.


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  2. Fill in the details. Then, click Submit.

Tracking Approval Status

  1. You can follow up to see if your requests have been approved or declined by clicking Requests tab at the bottom. Then, click the Requested by me section.

  2. Here, you will be able to see your requests and their statuses.
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    Delivery Tracking Status: Please note that while you can track approvals on mobile, Card Delivery Tracking for physical cards is currently in development and is coming to the mobile app soon.

Managing Requests on the Web Application

The web application provides a more granular view of your card management, including the newly released shipment tracking features.

Requesting a New Card

  1. Navigate to the Cards tab on the left and click the Actions button on the top right. Then, click the Request Card from the dropdown.


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  2. Fill in the details. Then, click Request Card.

Tracking Approval Status

To track the status of your requests, navigate to the Approval Requests tab. Then, click on the Requested by Me tab on the Approval Requests page.

Tracking Delivery of Physical Cards

Once your physical card has been approved and is being shipped to you, you can track its delivery status and view live shipment updates.

  1. Navigate to the Cards tab on the left sidebar.

  2. Select the physical card you want to track.

  3. Click the Info tab.

  4. In the Card Delivery section, you'll see the delivery status of your card. The status will progress through: Ordered → In Transit → Delivered.

Once your card is with the courier, a Track Shipment button will appear in the Card Delivery section. Click this button to view live updates on your shipment from the shipping partner's tracking page.

Note: The Track Shipment button only becomes visible once a shipping partner has been assigned to your order.

To learn how to request funds for a card, check out this article.

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