Requests for Information
What Is a Request for Information?
Occasionally, you may be asked for a bit more documentation before a beneficiary or payment can be approved — this is a normal part of keeping international payments compliant and secure, not a rejection.
The most common reasons an RFI may be triggered are:
The bill-to address on the invoice is not a UAE address
The payment amount is greater than the invoice amount
The invoice is missing or has unclear credit terms for a partial payment
Once you provide what's needed and it's approved, your beneficiary or payment continues as normal. If it's not approved, the request is rejected and won't proceed.
Responding to a Request for Information
If we need more information from you, you'll be contacted directly by our support team, who'll let you know exactly what's needed and help you get it submitted.
Coming soon: you'll be able to see and respond to these requests yourself, directly within Global Pay, in a new Needs Information section. You'll be able to track where each request stands — whether it's still waiting on your response or already under review — and upload documents or add details without leaving the platform.